Terms & Conditions

Aata Hu provides local pickup and delivery services in Deoghar.

Customers can request products from participating/local shops, and Aata Hu may arrange for a delivery rider to collect the requested product from the shop and deliver it to the customer's provided delivery location.

Aata Hu does not manufacture or directly sell the products supplied by local shops unless specifically stated otherwise.

The local shop is responsible for:

• Product availability
• Product price
• Product quality
• Product description
• Product quantity
• Product packaging
• Product expiry date, where applicable
• Product compliance with applicable laws

Aata Hu acts as the delivery service between the local shop and the customer.

The product price is determined by the respective local shop.

Aata Hu does not guarantee that the price shown or communicated by a shop will remain unchanged.

If the actual shop price differs from the customer's expectation, the customer may decide whether to proceed with the purchase.

Aata Hu may charge a delivery fee for its delivery service.

The applicable delivery fee may depend on factors such as:

• Delivery distance
• Location
• Order/request type
• Delivery conditions
• Any applicable promotional offer

The applicable delivery charge should be communicated to the customer before or during confirmation of the delivery request wherever reasonably possible.

When a customer submits a request through Aata Hu, the request may need to be confirmed before the rider proceeds.

Aata Hu may contact the customer to:

• Confirm the requested product
• Confirm the shop
• Confirm the price
• Confirm the delivery address
• Confirm delivery charges
• Clarify any other information required to complete the delivery

A request may be cancelled if the requested product is unavailable, the shop cannot fulfil the request, the delivery location is outside the service area, or the request cannot reasonably be completed.

Product availability depends on the respective local shop.

Aata Hu cannot guarantee that every requested product will be available at all times.

If a product is unavailable, Aata Hu may inform the customer and the customer may choose another available option where possible.

Aata Hu will make reasonable efforts to complete deliveries within the communicated or estimated time.

However, delivery times may be affected by:

• Traffic
• Weather
• Road conditions
• Shop preparation time
• Product availability
• Customer availability
• Incorrect or incomplete address
• Other circumstances beyond Aata Hu's reasonable control

Therefore, delivery times are estimates and are not guaranteed unless specifically stated otherwise.

Customers are responsible for:

• Providing a correct name and mobile number
• Providing an accurate delivery address
• Being available to receive the delivery
• Providing necessary delivery instructions
• Paying the applicable product price to the shop where required
• Paying the applicable Aata Hu delivery fee
• Checking the delivered product at the time of delivery where reasonably possible

If incorrect information is provided by the customer and additional delivery attempts are required, additional charges may apply.

A customer may request cancellation before the delivery process has progressed significantly.

However, once the rider has already picked up the product, travelled to the delivery location, or incurred delivery-related costs, cancellation may not be possible or additional delivery charges may apply.

Any product-related cancellation or return is subject to the respective shop's policy.

Aata Hu is a delivery service and does not control the return/refund policy of the local shop.

If a customer receives an incorrect, damaged, defective, or unsuitable product, the customer should contact Aata Hu and/or the respective shop as soon as possible.

A product may only be returned or replaced if the respective shop agrees to accept the return or replacement.

Aata Hu does not guarantee that a shop will accept a return or provide a refund.

Any refund for the product is subject to the shop's applicable policy.

If a replacement or return requires an additional delivery trip, additional delivery charges may apply where applicable.

A delivery may not be completed if:

• The customer is unavailable
• The delivery address is incorrect or incomplete
• The customer refuses to accept the product
• The shop does not have the requested product
• The customer does not provide required confirmation
• The delivery location is outside the service area
• The delivery cannot reasonably be completed due to circumstances beyond Aata Hu's control

Where applicable, customers may be required to pay:

• The product amount to the respective shop
• The delivery fee to Aata Hu

The exact payment process may vary depending on the available payment method.

Aata Hu will not claim to store sensitive payment information unless the website actually does so.

Customers must not use Aata Hu to request delivery of illegal, prohibited, dangerous, or restricted goods.

Aata Hu may refuse any request that it reasonably believes may violate applicable laws, regulations, safety requirements, or these Terms & Conditions.

Customers agree not to:

• Misuse the website
• Submit false information
• Attempt unauthorized access
• Interfere with website functionality
• Use the website for fraudulent or illegal purposes
• Submit malicious or harmful content

Aata Hu may use third-party services such as payment providers, maps, communication services, hosting providers, analytics tools, or other technology services.

The use of such services may also be subject to the respective third party's terms and policies.

Aata Hu currently operates its delivery service primarily within Deoghar and surrounding areas where delivery service is available.

Availability of delivery may vary depending on the customer's location and operational conditions.

Aata Hu is responsible for providing the delivery service with reasonable care.

However, Aata Hu is not responsible for issues that are primarily caused by the local shop, including:

• Product quality
• Product manufacturing defects
• Product availability
• Incorrect product information supplied by the shop
• Shop pricing
• Product expiry
• Shop refusal to accept a return or replacement

Aata Hu will make reasonable efforts to assist customers in resolving delivery-related issues.

Aata Hu may update these Terms & Conditions from time to time.

Any updated version will be published on this page.

Customers should review this page periodically for changes.

These Terms & Conditions shall be interpreted in accordance with applicable laws of India.

Any legal matter shall be subject to the jurisdiction of the appropriate courts having jurisdiction over Deoghar, Jharkhand, unless applicable law requires otherwise.

If you have questions, complaints, or concerns regarding these Terms & Conditions or the Aata Hu delivery service, please contact Aata Hu using the contact details available on the website.