Privacy Policy

At Aata Hu, we may collect and use the following information to provide our delivery services:

• Customer name
• Mobile number
• Delivery address
• Location/address details required for delivery
• Order/request details
• Information provided through WhatsApp, website forms, or other communication channels
• Basic website/device information where technically necessary

The information we collect may be used to:

• Process and manage delivery requests
• Contact customers regarding their requests/orders
• Coordinate with local shops
• Assign and coordinate delivery riders
• Deliver requested products
• Provide customer support
• Improve the website and delivery service
• Prevent misuse, fraud, or unauthorized activity

Aata Hu does not sell or rent customers' personal information.

Information may be shared only when necessary to provide the requested service, such as with:

• The local shop from which the customer has requested a product
• The assigned delivery rider
• Service providers or technology partners required to operate the website or communication system
• Government or legal authorities when legally required

If payment services are used, payment information may be processed by the relevant payment provider. Aata Hu does not store sensitive card or banking information unless explicitly required and stated.

Customers may communicate with Aata Hu through WhatsApp or other communication channels. Information shared through those channels may be used to process and respond to the customer's request.

Location/address information may be collected or provided by the customer when required to complete delivery. Aata Hu does not track your location in the background unless you have explicitly allowed it for an active delivery.

The website may use cookies or similar technologies for basic functionality, analytics, security, and improving user experience, where applicable.

Aata Hu takes reasonable measures to protect customer information from unauthorized access, misuse, alteration, or disclosure. However, no method of transmission or storage is completely secure.

Information may be retained only for as long as reasonably necessary for providing services, customer support, business records, legal obligations, dispute resolution, and security purposes.

Aata Hu's services are not specifically directed toward children. Users should not provide personal information on behalf of a child without appropriate permission.

Aata Hu may use third-party services such as hosting, analytics, communication, maps, payment, or other technology providers. Their own privacy policies may also apply.

Customers may contact Aata Hu to:

• Ask what personal information is being used
• Request correction of inaccurate information
• Request deletion where legally and technically possible
• Ask questions about how their information is handled

Aata Hu may update this Privacy Policy from time to time. The updated version will be published on this page with the revised date.

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact Aata Hu using the contact details provided on our website.